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Dealer Spotlight: Chappell Supply and Equipment
Company: Chappell Supply and Equipment
Year Established: 1980
Location: Oklahoma City, Oklahoma
He started small with a strong work ethic and a dream. In 1980, Roy Chappell founded his business in the back of a business park with just one machine and $250 in inventory. Today, as one of the nation’s largest industrial cleaning equipment suppliers, we salute Chappell on his 36th anniversary in the industry.
Chappell Supply and Equipment has been a long-time partner with Mi-T-M. In all they do, Chappell continues to provide innovative solutions and to stay informed about the complex requirements of the industrial cleaning marketplace.
“It is a pleasure doing business with a company that lives up to their word. I call it a partnership, because that is exactly what it is,” said Chappell. “Mi-T-M is interested in teaming with your company to provide a quality product to help your business grow.”
Chappell Supply and Equipment built their reputation with a focus on providing outstanding customer service and equipment and with a dedication to safety.
“It’s the key people we have,” said Chappell. “Everybody works as a team.”
As part of that teamwork, everyone undergoes rigorous safety training to become certified in electrical safety, confined spaces, fall protection, lock-out/tag-out, and emergency responses. All employees are factory trained and certified too.
Chappell believes that when you sell equipment to a customer, they are also buying your reputation. That’s why customer service is woven into every aspect of his business.
From the parts department—where they supply parts for every manufacturer in the industry—to their hose manufacturing and service departments, every team member goes the extra mile for customers. They want to ensure customers are served right the first time, just like Mi-T-M.
“Mi-T-M has proven time and time again that at the end of the day, it is all about people, and the willingness to work together,” added Chappell.
Doing the right thing pays dividends and Chappell has been recognized as a Top 15 family-owned business in the state of Oklahoma and as the 2nd Largest Environmental Firm in the Oklahoma City Area (both by the Journal Record).
Chappell Supply and Equipment is a founding member of the CETA Education Foundation and a member of the Oklahoma City Greater Chamber. For his part, Chappell was elected to the CETA Board of Directors for five – 3 year terms.
Mi-T-M congratulates Chappell for their professional commitment to the industry. Kudos on 36 years of providing high-quality products and solutions.
Dealer Spotlight: Ben’s Cleaner Sales
Company: Ben’s Cleaner Sales
Year Established: 1945
Location: Seattle, Washington
In 1945, Ben Meyer founded a small cleaning contractor business in Seattle, Washington. Now operated by the third generation of the Meyer family, Ben’s Cleaner Sales is one of Mi-T-M’s longest standing dealers. We’re proud of our partnership and are happy it’s mutual.
“Mi-T-M has people we can work with and are willing to work with us to do what is best for the situation and satisfying the customer,” said Chris Meyer, Ben’s grandson.
“I really appreciate the managers at Mi-T-M. Karl, Ron and Aaron are outstanding representatives of Mi-T-M. They are the standard I like to give as how representatives should treat their dealers,” added Gordon Meyer, Ben’s son.
Mi-T-M salutes Ben’s on their 71st anniversary.
We’re amazed by their story and their success.
After building his own steam cleaner, Ben Meyer built his company’s reputation by working with the original steam cleaning machine, using 325°F heat. He soon expanded his business to help his loyal clients service, repair and purchase their new equipment. In 1969, he turned his focus to selling and servicing.
Technology has changed a bit over the years. In the 1960s, pressure washers were rated up to 400 PSI, now they run up to 6000 PSI.
Ben’s three sons Gordon, Ron and Jerry, worked for the company throughout high school and college, and eventually full time. In 1982, they purchased the company from their parents and incorporated the company.
Today Ben’s Cleaner Sales is one of the largest and oldest full service steam cleaners and pressure washer distributors in the U.S.
With 25 employees, Ben’s Cleaner Sales sells, services, and rents cleaning and commercial equipment as well as chemicals, parts, and accessories throughout the Pacific Northwest and Alaska.
“We pride ourselves in learning exactly what the customer needs, instead of just figuring out what most closely fits their needs. We design and build what is best to help them get the job done right,” said Chris.
On a personal note, the owners had an exciting year in 2015 outside their business: The Seattle Seahawks won the Super Bowl and the Meyer family celebrated three weddings and welcomed three babies.
Mi-T-M congratulates Ben’s Cleaner Sales for their outstanding service. We wish them continued success with all their business endeavors and are thankful we could share their story for this issue of the Dealer Spotlight.